Warranty

Dear NSP Customer,

For any warranty issue, we kindly request you contact the shop whom you purchased your NSP product from first. As a retailer, they know our requirements and whom to contact right away.

If they are no longer available please contact Surfcloud customer support.

By doing so, please remember to:
– Identify the board – model, size, date of purchase, serial number;
– Attach the invoice of purchase;
– Identify the name of the shop where the board was aquired;
– Identify the problem of the board;
– Describe how did the problem occured;
– Attach some pictures ilustrating the problem.

WARRANTY TERMS AND CONDITIONS

This warranty is only valid to the original purchaser of the board, from the original dealer.This warranty is valid for twelve (12) months from the date of purchase of the original product.This warranty does not cover the following claim conditions:

  1. Damage or defects caused by impact with any materials or objects (incl. ramps and sliders).
  2. Damage or defects caused by collisions, abuse, misuse or accidental damage.
  3. Breakage or defects as a result of prior damages.
  4. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling.
  5. Damage or defects caused by heel dents.
  6. Damage or defects caused by non-recreational use.
  7. Damage or defects caused by inappropriate storage or handling.
  8. Damage or defects caused by exposure to temperatures over 21°C (70°F) and under 0°C (32°F).
  9. Damage or defects caused by natural events such floods, earthquake, fire, etc.
  10. Damage or defects caused by alterations or modifications including the use of a larger fin than specified.
  11. Damage or defects caused by repairs.
  12. Damage or defects caused by usage of the board after a claim is reported.
  13. Damage or defects caused by flat landings.
  14. Damage or defects caused by improper mounting or adjustment of bindings or footstraps.
  15. Any damage except manufacturing defects in material or workmanship.
  16. Damage or defects caused by storage of the board in closed, damp conditions (for example a wet boardbag).
  17. Damage or defects caused by impact with the sea floor.

A warranty claim has to be filed with the original dealer where the purchase was made or directly with the national distributor in the country of purchase. NSP’s responsibility is limited to repair or replacement of the defective product. Neither NSP nor any of its representatives will not be responsible for any losses or damages incurred as a result of loss, or use of product.

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