Refund Policy
At NSP Europe, we maintain a 30-day return policy; if 30 days have gone by since your purchase we cannot offer you a refund or exchange, unfortunately.
For damaged or incorrect orders, please make sure to let us know within 15 days of the purchase that there is an issue with your order?
Returns & Exchanges
Your best insurance when buying a board is choosing the correct surfboard volume or SUP Volume, based on these charts and your previous experiences.
For surfers struggling with finding the right volume, consider the two questions below:
1) Are you finding it easy to get into waves on your current shortboard, but feel it draws wide turns and speeds through sections too quickly? Try reducing the volume of your shortboard by 0.5 Liter to improve control and manoeuvrability.
Alternatively, if you're currently riding a groveller board, you might want to keep the same volume and switch to a shortboard model designed for higher performance.
2) Are you performing well on quality waves with your shortboard, but struggle to catch weak, gutless waves? Try increasing the volume of your shortboard by 0.5 Liter to catch waves more easily.
Alternatively, if you’re using a performance-oriented shortboard, consider switching to a groveller model that prioritizes wave-catching over high-performance moves.
By understanding the volume preferences in your current boards, you can reduce the chance of wanting to return your board.
Incorrect orders
For incorrect orders, please let us know within 15 days of the purchase that there is an issue with your order. We will then organize for your order to be returned or exchanged. Note that return shipping will be charged for this service.
Important:
- Send an email : info@eu.nspsurfboards.com
- Include your full name and address
- Your phone number
- Proof of purchase
- Order number
Refunds
Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. You will also be notified whether the refund request is approved or rejected.
When approved, your refund will be processed and credit will be applied to your credit card or other method of payment.
Late or missing refunds
If you haven’t received a refund yet, please 1) check your bank account before contacting us. Next, 2) contact your credit card company, as it may take some time before your refund is returned to your account.
If you spoke to both your bank and credit card company and you were unable to learn more, please contact us at info@eu.nspsurfboards.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@eu.nspsurfboards.com and send your item to:
SurfCloud / NSP Europe
Albiz Global Parque F1,
R. Carlos Lopes 6,
2635-209 Rio de Mouro,
Portugal
Phone +351 21 099 8837
info@eu.nspsurfboards.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your purchased product to:
Albiz Global Parque F1,
R. Carlos Lopes 6,
2635-209 Rio de Mouro,
Portugal
Phone +351 21 099 8837
info@eu.nspsurfboards.com
You will be responsible for the return shipping costs of your item(s). Shipping costs are non-refundable. If your refund is approved, the cost of return shipping will be deducted from your refund.